Intake Coordinator Position (FT)

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Are you excited to become an integral part of a compassionate and dedicated law firm?

Oliver Law Offices, Inc. is looking for a full-time Intake Coordinator for our Dublin, Ohio office. Do you love to communicate and help others? Do you thrive on answering incoming calls in a busy environment and feel fulfilled by assisting those in serious need? If so, this position is perfect for you!

Key Responsibilities:

  • Answer Incoming Calls: Engage with all types of callers, respond to their questions, and connect them with our team members.
  • Compassionate Communication: Respond to potential clients’ calls, emails, and texts with empathy and care.
  • Initial Client Interviews: Gather vital information and evidence for attorney review.
  • Scheduling: Arrange consultations with attorneys and team members via phone and Zoom.
  • Documentation: Maintain key information in our CRM and Excel spreadsheets.
  • Electronic Signatures: Utilize DocuSign or other software for signatures.
  • Follow-Up: Ensure timely review of potential cases by following up with attorneys and clients.
  • Daily Communication: Keep potential clients and other callers updated, both verbally and in writing.
  • Administrative Support: Assist attorneys with effective and timely communication.

Qualifications:

  • Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
  • Experience: At least 2 years in a customer service or intake role, preferably in a legal setting.
  • Skills: Strong organizational, time management, communication, and interpersonal skills. Proficiency in Microsoft Word, Excel, Outlook; experience with LeadDocket is a plus.
  • Attributes: Ability to empathize and a strong desire to help those in need. Independent and team-oriented work ethic.
  • Commute: Willingness to commute to an office setting in a hybrid work environment.

Why Join Us?

  • Competitive Wage and Benefits: We pay above industry average to attract A players like YOU! Full-time permanent employees receive a retirement plan with company matching and generous paid time off that exceeds anything you have experienced in a workplace because our Team members know how to balance the needs of the company with their need to regroup, refresh, and enjoy life!
  • Professional Development: Enjoy in-house Lunch and Learns, daily huddles, performance bonuses, and frequent team meetings.
  • Positive Work Environment: Foster individual and personal growth in a happy, supportive yet fast-paced atmosphere.

How to Apply:

Ready to embark on this extraordinary opportunity? Here’s how to apply:
  1. Email Us: Send an email to careers@oliverattorneys.com with the subject line: “OLO Intake Coordinator Superstar Application 2024.”
  2. First Paragraph: In five sentences or less, tell us why you are the best candidate for this position, focusing on the job description and why you would love to be an Intake Coordinator.
  3. Second Paragraph: Describe an instance where you felt you overcame the odds or achieved something you never thought possible.
  4. Provide Your Details:
    • Full Name
    • Address
    • Cell Phone Number
    • Earliest Start Date
  5. Note: Do not call our office or email the lawyers directly. If selected for a first-round interview, we will contact you.

We can’t wait to meet you!

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J oliver image 10 - Oliver Law Office image 10 - Oliver Law Office

JAMI S. OLIVER

When Jami Oliver launched her own firm in 2000, she did so with one simple idea in mind: to seek justice for those who have been hurt, injured, or wronged due to the negligence of others. While she’s won numerous awards and accolades in the years since, her philosophy hasn’t changed. If you need an attorney who can advocate for you after an accident, product recall, or other tragedy, the Oliver Law Office should be your first choice.